(940) 536-3643
North Texas Protected & Connected

Your Technology.
Finally Handled.

Most business owners think they're covered — until something breaks and they find out they weren't. Find out where you actually stand in 2 minutes.


Trusted by DFW
Local.  Accountable.  Invested.
3x Best of Denton
40 Under 40
Denton Chamber Member
DFW / DENTON HEADQUARTERS
Local.  Accountable.  Invested.
215+
Locations Served
32K+
Tickets Resolved
99.6%
Resolution Rate
7 Yrs
In Business
100%
Local Team
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One Partner.
Every Problem Owned.

You don't need another "IT guy." You need an accountable partner who owns the outcome end-to-end — no handoffs, no subs, no finger-pointing.

We Support Compliance
Insurance and business requirements change as you grow — we help you stay compliant so you don't have to think about it.
We Design With Intent
We learn how your business operates and build systems that support your team, your locations, and your growth — not generic setups.
We Set You Up For Success
Your systems are thoughtfully set up, tested, and documented so they work reliably — and when something goes wrong, we fix it fast.
We Proactively Manage
We monitor and maintain your systems to prevent issues before they disrupt your people or your revenue.
We Protect What Matters
Security, backups, and risk reduction are built in — not bolted on after something goes wrong.
We Own the Outcome
When something breaks, you call us. We handle resolution end-to-end so you don't manage vendors or troubleshoot on your own.
We Do Things In-House
Our own technicians design, install, and support your systems — no subs, no handoffs, and no loss of accountability.
We Keep You Informed
Regular reporting and clear updates mean you always know the state of your systems — no surprises, no guessing.

Why Businesses Work
With NTPC.

1
Tech That Transfers
Systems are built and documented so your business doesn't depend on one person, one vendor, or tribal knowledge — critical for growth, audits, and exit planning.
2
Eliminate Hidden Risk
Shared passwords, documentation, and security practices hold up when your insurers, attorneys, franchisors, or buyers start asking questions.
3
Systems Framework
Your investment contributes to standardization, prevention, and long-term stability — not short-term resolutions that act as a band-aid.
4
Business Protection
When leadership changes, locations grow, or vendors fail — your technology remains stable, defensible, and under control.
"NTPC is by far the most responsive, courteous, and educated service provider I've ever worked with in my 33 years in business. If you want exceptional support, sign up now. You won't regret it."
Kenny Looney
Picture This

An email shows up that looks exactly like it's from your bank, or a vendor you've paid a hundred times before. Someone on your team clicks it, or approves what looks like a routine wire. A few days later, $20,000 is gone from your business account — and nobody even knew something was wrong until it was too late.

Or maybe it's simpler than that. Your one tech-savvy employee, the one who "just handles it," puts in their notice tomorrow. Does anyone else know your passwords? Does anyone know how your network's set up, where your backups actually live, or who controls your website's domain?

Either way, be honest with yourself: would your team catch the scam? And if that one person walked out today, would everything else keep running, or would you be locked out of your own business?

If you hesitated on any of those, that's the gap. It's more common than you'd think.

Now picture it going differently. The scam email gets caught before anyone clicks it, because someone's watching every inbox and every login, every day, and your team knows exactly what to flag and who to call first. And when your key person quits, nothing quits with them. Every password, every system, every access point is already documented and backed up, because none of it is ever locked inside one person's head.

That's $20,000 still sitting in your account. That's your business running fine the day your best person walks out. We're not who you call after disaster hits — we're why it never does. We're your IT Department, guarding the door to your business every. single. day. And we're only minutes away when you call.


What Actually Happens
When You Contact Us.

Real numbers from real clients — handled by local, US-based technicians, never an overseas call center.

Response Time
13 Min
Average Ticket Response Time
Every ticket is triaged and answered fast, so small issues get caught before they turn into costly downtime.
Turnaround Time
20m / 3d
Median Remote / Onsite Turnaround
Most remote fixes wrap up in under 20 minutes. Onsite visits that need scheduling land around 3 days from ticket to resolution.
Network Uptime
99.98%
Uptime Across Client Networks
Redundancy and proactive monitoring + response keep our clients networks online, even when an ISP outage or hardware failure would otherwise take a location down.
Remote Support
81%
Of Issues Resolved Remotely
Our engineers get most problems fixed fast, right from our help desk, without having to dispatch a technician.
Onsite Support
19%
Boots on the Ground
When a problem needs hands-on work, our own local technicians show up. We don't send subcontractors you've never met.
Projects
600+
Builds, Migrations & Projects
Completed for network overhauls, office buildouts, system migrations and installations. We know a thing or two about planning and execution.

Built for Businesses That Can't Afford Downtime.

From franchise operators to professional offices — we build for owners who can't afford to find out the hard way that something wasn't backed up, secured, or documented.

Professional Offices
Legal, Accounting, Medical, Real Estate — where compliance and uptime are non-negotiable.
Customer-Facing Locations
Retail, Clinics, Service Companies — where every minute of downtime is lost revenue.
Owner-Led Teams
5 to 200+ team members — built to scale without adding IT headcount or tribal knowledge.
Multi-Location & Franchise
Multi-location and franchise groups, taken on selectively and by referral for teams that fit our model.

Frequently Asked
Questions.

No. A break-fix company waits for something to go wrong and bills you to fix it, so their business only works if things keep breaking. We're the opposite. We manage your systems every day so problems get caught and handled before they ever interrupt your business. The goal isn't answering fast when something breaks. It's making sure it doesn't.
Honestly, it depends, and anyone who quotes you a flat number without seeing your setup is guessing. Team size, current equipment, and how caught up your systems already are all factor in. What we can tell you is it's a flat monthly rate once we know yours, with no surprise invoices and no upcharge for the "catching up" work most providers treat as an add-on. The real number comes from a free consultation, once we've actually seen what you have.
Anything outside the scope of your accepted proposal, like a new location, a special project, or work we didn't originally quote, gets its own conversation and its own quote before we start. Never a surprise on your invoice. The same principle applies to hardware: we treat your budget like our own. We check every computer we bring under management against modern security standards. Most machines are fine as-is, so we leave them alone. If one falls short in a way that's actually hurting reliability or security, we'll flag it and quote just that device.
We answer. Whether you email to open a ticket or pick up the phone, you get a human and a fast response, not a ticket lost in a queue. Most clients email since there's rarely anything urgent, but when you do call, our team will answer. No subs, no handoffs, no call centers, AI or vendors passing you around. Just good ol' fashioned customer service, the way it should be.
Our average first response time across all clients is 13 minutes. Every ticket routes straight to the right team, whether that's help desk, onsite, hardware, or project managers. You're a VIP here, not a ticket number.
Yes. Our industry list reflects who we serve most, not a hard limit. If your business needs zero-downtime tolerance and a single accountable partner, reach out and we'll tell you honestly whether we're a fit.
Yes! Unlock the door for a vendor, check the cameras from a job site, or arm the alarm on your way out of town. All from your phone, no trip to the office required. Our NTPC Security division builds and installs cloud-managed door access, video surveillance, and intrusion alarms, backed by 24/7 professional life safety monitoring, right alongside your IT because our goal is to help keep you protected and connected in life, and online.

Denton, Texas — Locally Owned & Operated

Technology Shouldn't Be a Daily Fire Drill.

We're Jason and Ashley Radcliff, and 7 years ago we started NTPC Tech Solutions because we watched too many North Texas business owners and operators lose time, money, and sleep to technology that was supposed to make their lives easier.

You didn't get into this business to troubleshoot printers or panic over a server crash the morning of your busiest week. You got into it to build something and our job is to make sure technology never gets in the way of that — by being local, by being accountable, and by staying in it with you.

7 years later, here's what that's meant for the businesses we serve: over 215 locations protected, more than 32,000 problems solved, and a 99.6% resolution rate holding steady through all of it. Most issues get fixed remotely in under 20 minutes. Even the hands-on jobs that need scheduling land in about 3 days. To us, every one of those numbers is a person who got their day back and that means something.

But none of it works without our team of directors, engineers, and technicians who genuinely show up for our clients every day, and the North Texas business owners who took a chance on two people just starting out 7 years ago. Your trust is the reason NTPC exists — and we don't take a single day of it for granted.

Jason and Ashley Radcliff, founders of NTPC Tech Solutions
Jason & Ashley Radcliff
Founders — NTPC Tech Solutions

"If you want one partner, one playbook, and one escalation path — NTPC is the partner for you."


Local.  Accountable.  Invested.

Don't Take Our
Word For It.

Real feedback from the owners and operators we support every day.

"This is an incredibly communicative and responsive company. Over the past two years NTPC has helped me more times than I can count. I haven't found an issue they couldn't handle yet. Thank you Team NTPC!"
"NTPC does great work! They help us with all our tech issues. There are times they reach out to us before we even notice we are experiencing issues. 10/10 recommend"
"NTPC has been super helpful in any issues we've had with tech, internet, security & many more. They are professional and timely with their responses and service and anytime/any day we have a problem they are there for us. Would recommend them for all of your IT/security needs!"
"Partnering with NTPC is one of the best decisions we made. The structure, support, and security they bring has taken us to another level and we can't thank them enough."
"NTPC is by far the most responsive, courteous, and educated service provider I've ever worked with in my 33 years in business. If you want exceptional support, sign up now. You won't regret it."
"NTPC is a people company and explains tech in a way that is easy to understand. They are an extension of our business and have been instrumental in our growth!"

Think You're Covered?
Take the free 2-minute Tech Check to find out

Ready to Stop Fighting
Your Technology?

Book a free one-hour consultation. We'll assess where you are, where you want to go, and exactly what it takes to get there.

Office
3401 E University Dr #106
Denton, TX 76208
See if we cover your area
Hours
Remote8AM – 6PM M–F
Onsite8AM – 6PM M–F
EmergencyUntil 10PM
On-call coverage for true emergencies still runs seven days a week, holidays included –– closed New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
Monitoring24 / 7 / 365
Your systems are always being watched, and so is your building. Our Tech SOC & Security EOC monitor around the clock, with a fast human response whenever something's urgent.
Book a Free Consultation