Be Aware of Impersonation

We will never ask you to pay for anything outside our secure payment portal, or request codes or confidential information unless you've reached out to us first. If someone claiming to be NTPC asks for either, don't comply — call us directly at (940) 536-3643 to verify before doing anything.

Support, Your Way

Open a ticket, send us an email, or call. For anything that's urgent or stops your ability to work – call us to get help fast!

Remote	8AM – 6PM M–F
Onsite	8AM – 6PM M–F
Emergency	Until 10PM On-call coverage for true emergencies still runs seven days a week, holidays included –– closed New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
Monitoring	24 / 7 / 365 Your systems are always being watched, and so is your building. Our Tech SOC & Security EOC monitor around the clock, with a fast human response whenever something's urgent.

Not sure if we serve your area?

Existing Clients

Get In Touch

Client Portal

Account owners can open and track tickets, view invoices, devices, and more — the fastest way to handle most requests, any time of day.

Go to Portal

Call NTPC Open a Ticket Email Support iPhone Shortcut Updated: 8/7/26

New Clients

Not a Client Yet?

Here's the fastest way to reach us — book a free discovery call or email sales directly. We actually want to hear from you.

13 Min Avg Ticket Response

99.98% Client Network Uptime

Book a Call Email Sales

Need Remote Help Right Now?

SOS Help

Download Splashtop SOS and give us the 9-digit code that appears — we'll connect to your screen and get you sorted, whether you're a client or not.

Splashtop can be exploited by bad people – don't use this with anyone but NTPC.

iOS

App Store

Android

Google Play

Windows

Download .exe

Mac

Download .dmg

Good to Know

Support FAQ

Every request gets a priority the moment it comes in, and urgent issues jump straight to the front of the line. Something down, someone locked out, work at a standstill? Call us. For everything else, it's your call in how you contact us. See our SLA for more details.

Yes. Beyond our regular business hours, we're on call for true emergencies until 10 PM, every day of the week, holidays included. Remote emergency help is already part of your plan; an onsite dispatch outside business hours is billed per your Rate Schedule.

Three tools, three jobs. The Client Portal is where account owners we have on file track tickets and invoices. A phone call is the fastest way to reach a real person. Email and online tickets are the best way to create a ticket. SOS Help is for any device we don't already manage remotely — no login, no setup, just a 9-digit code and we're in.

Not at all. SOS Help is for anyone who finds us online and needs help now. Our clients' devices are already set up for us to access remotely, so for them, SOS mostly comes into play on a mobile device so we can see what they see. Either way: download it, give us the code, and we're in.

Just ask! Remote help desk support is always included in your plan — you'll never be nickel-and-dimed for reaching out. If something turns out to be a bigger project or needs boots on the ground, we'll walk you through any approvals and route it straight to the right team. You're a VIP here, not a ticket number.