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We standardize on business-grade machines and either supply them or vet every one we bring under management. During onboarding we check each device — most are fine as they are, and we leave them alone. If one falls short of the standard and it's actually hurting reliability, security, or our ability to support it, we flag it and quote just that device. Nothing gets replaced without your approval.

Our standard:

• Windows 11 Pro
• Intel Core i5 / AMD Ryzen 5 or better (roughly the last four years)
• 16 GB of memory (RAM) or more
• A solid-state drive, 256 GB or larger
• Still under warranty or under five years old

We standardize on Windows 11 Pro; any computers running Windows 11 Home are upgraded to Pro during onboarding.

The software that keeps you protected and connected — endpoint protection, monitoring, backup, and the management tools we run behind the scenes — is part of your monthly fee. We standardize on tools we trust so everything works together and stays current.

Your productivity and cloud licenses, like Microsoft 365 or Google Workspace, work a little differently. Wherever we can, we set them up so you pay the vendor directly — the cleanest, most transparent option for you. When we have to be the listed partner of record, we simply pass those licenses through on your invoice at cost, with no markup. Either way, we handle the setup and day-to-day management, so a change in seat count never complicates your flat monthly rate.

Your firewall, switches, and Wi-Fi are the backbone everything else runs on, so we spec, supply, and manage them as one system. That keeps coverage, speed, and security consistent — and it means a connectivity problem is ours to solve, not a finger-point between vendors. We size the network to your space and keep the firewall's security subscriptions current. We don't monitor networks we don't control.

When your primary connection drops, a managed second line takes over automatically so the business keeps running — no closed registers, no dead phones, no lost orders. Where it's included in your plan, we supply and manage it as part of your network, so it's covered, current, and ready before you ever need it.

Where you need onsite storage, a server, or a NAS, we size it to your actual workload and keep it monitored and backed up. We provide the equipment so it stays under warranty and supportable — and we test the restores, because a backup you can't restore isn't a backup.

We don't sell the phone system itself — that comes from your phone provider — but we make sure it works cleanly with everything around it, and in most cases we can supply the phones and accessories that go with it. We don't recommend old copper landlines (POTS lines); where it makes sense, we'll point you toward internet-based phones (VoIP), which cost less, do more, and are far easier to support.

Easy to get wrong, and easy to make someone's whole day miserable. We source and supply models we've actually tested, so they install cleanly, share correctly across the team, and stay supportable.

We support standard report printers directly. For large multi-function printers, our scope is to help connect them to your network — ongoing support for the device itself comes from a third-party printer vendor.

Hardware — every device on this proposal carries a one-year NTPC warranty on top of the manufacturer's. If covered hardware fails, we repair or replace it, parts included, on a return-to-us basis; hardware on an ongoing service plan stays covered for as long as it's part of your service.

Labor — our workmanship is warranted for 30 days after completion: if anything we installed or configured isn't right, we correct it at no charge. Damage, misuse, or changes made by others aren't covered.